Help FAQs

Hi Skinnies,

We have gathered some of the Help FAQs as below:

Have I ordered a print book? When do I receive it?

You can check if you ordered the print book but looking at your order confirmation. 

If you have ordered a print book + free ebook product including SkinnyAmerica in
– PRESALE (Sep 27 – Oct 10) they will be sent in the mid November once printed and packed (this is a 2-3 week process)
– PREORDER (Oct 11 onwards) they will be sent late Novembers once presale orders are complete.

15th Nov update – Presale shipping has begun. International orders have been shipped. Domestic orders will be shipped over the coming couple weeks. You will receive shipping emails once your book is on its way.

26th Nov update – Packing is progressing well and all presale orders are expected to be sent by the end of the week.

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Having issues downing the book

Please allow at least 1 minute for the first time clicking on your download link as this stamps your name and email on the files so takes some time.
Please also try the * SkinnyAmerica – fast download file as it is a smaller sized file. Ensuring you have good internet.

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I cannot locate my download link

The e-Book download link is sent immediately to the email attached to the Paypal Account/Order. There are 3 ways you can access your download link:

1. Via the skinnymixers shop email – click on “View Your Order” button within the email 
2. Via the sendowl download email OR
3. You can also login to your skinnymixers customer account to see your list of purchases & download links. If you have not activated your account before (even if you have bought books before) you will need to create and activate the account.
   If you still cannot locate a download link:
4. Go to http://bit.ly/smrecover
5. Enter the email address that you used to order the book with.
6. If you can’t see the email in your inbox, try checking your Junk Mail folder and searching for ‘SendOwl’
7. If this doesn’t work, then it is likely that the order is on a different email address. You can try the above steps with an alternate email address.

Important: If you don’t have access to this email address or think there might’ve been a typo on your order, you will need to contact admin to have it changed manually.

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I have purchased multiple books for multiple people – how can they get the ebook link?

When purchasing you can only use one email and one postal address per order. To have the ebook sent to the other people please contact us and advise your order number, the name and email for each ebook. Please note this will send the ebook immediately so please advise if you dont want it sent immediately (ie a gift).

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I have purchased a book as a gift – how can they get the ebook link?

When purchasing you can only use one email and one postal address per order. To have the ebook sent to the other people please contact us and advise your order number, the name and email for the ebook. Please advise if you dont want it sent immediately (ie a gift for another time).

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I have purchased multiple books in my order, will they be sent together?

When purchasing multiple books in one order they will be sent together in one parcel.

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How can I change my postal address? I have made a mistake with my postal address or will be moving before it is posted.

Please contact us with your order number and new postal address to manually edit the postal address on your postage label for this order (this will not be reflected on your shipping email that will go out).

You will need it changed in your account / future orders please login to your skinnymixers account – (login: https://shop.skinnymixers.com.au/account/login OR if not activated: https://shop.skinnymixers.com.au/account/register) to make these changes.

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How can I update my email address?

For the Skinnymixers Shop account – Please first create a new account at https://shop.skinnymixers.com.au/account/register and then contact us so we can merge your old account with the new account.

For the newsletter emails, you can unsubscribe by clicking the link on the bottom of the newsletter emails and then can re-subscribe at https://skinnymixers.com.au/newsletter/ with your new email address.

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How can I edit my order? I made a mistake.

Please contact us with the order details so we can assist you and manually edit the order.

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4th October – I have received an email – An updated version of SkinnyAmerica + Dinners 2 – Print + Ebooks – PRESALE is available for download is it legit?

Yes as communicated on 3rd October we have made some edits to the original e-book and you can now download the updated copy from your original e-book link or that email.